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How satisfied were you with the behaviour and cooperation of the staff?
The Grama Panchayat has obtained the internationally recognized ISO 9001:2015 certification to ensure the quality of its services. This certification was awarded to the Panchayat as part of a project implemented through the Kerala Institute of Local Administration (KILA) to make the services of Local Self-Government Institutions more efficient and citizen-friendly.
Improved and faster service delivery
Accuracy and efficiency in file processing
Timely response to applications
Transparency and accountability in citizen services
Faster access to information through digital record management
Comprehensive citizen surveys